Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
Where are Deadly Ponies products made?
Our products are designed in New Zealand and handcrafted by master artisans using ethically sourced leathers from certified tanneries.
How should I care for my leather bag?
We recommend using our specialized leather conditioner every 2-3 months and avoiding prolonged exposure to direct sunlight or moisture to maintain the leather's natural beauty.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, but most international orders arrive within 5-10 business days via our premium courier partners.
What is your return policy?
We offer returns or exchanges on full-priced items within 14 days of delivery, provided the item is in its original, unused condition with all packaging intact.
Are your materials sustainably sourced?
Sustainability is at our core. We exclusively use byproduct leathers and are committed to zero-waste practices throughout our supply chain.
Do you provide a warranty on your products?
Every Deadly Ponies piece comes with a 12-month warranty covering manufacturing defects and hardware issues to ensure your piece lasts a lifetime.